
FOOD AND BEVERAGE SERVICE COURSE NOTES
MODULE 1: INTRODUCTION TO FOOD AND BEVERAGE SERVICE
1.1 Definition and Importance
Food and Beverage (F&B) Service is the process of preparing, presenting, and serving food and drinks to customers. It plays a crucial role in the hospitality industry by ensuring customer satisfaction, promoting repeat business, and contributing significantly to a business's profitability.
1.2 Sectors of F&B Service
- Commercial Sector: Hotels, Restaurants, Cafes, Bars, Fast Food Outlets.
- Non-commercial Sector: Hospitals, Educational Institutions, Armed Forces, Corporate Canteens.
1.3 Types of F&B Outlets
- Restaurants: Fine dining, casual dining, fast food, ethnic restaurants.
- Bars and Pubs: Provide alcoholic beverages, often with snacks or meals.
- Cafes and Coffee Shops: Light meals and beverages.
- Banquet Halls: Event-based food service.
- Room Service: In-room dining in hotels.
1.4 Functions of F&B Department
- Ensuring guest satisfaction
- Menu planning and engineering
- Staff training and scheduling
- Inventory management
- Revenue generation
MODULE 2: ORGANIZATION OF F&B SERVICE DEPARTMENT
2.1 Organizational Structure
- F&B Manager
- Assistant F&B Manager
- Restaurant Manager
- Teacher: mary joan